OPERATIONS MANAGEMENT 14TH GE - HEIZER 9781292444833

A market-leading introduction to operations text

Operations Management: Sustainability and Supply Chain Management focuses on the key strategic decisions of operations managers. The text also provides behind-the-scenes insights into how operations work within an organization.

Table of Contents

PART 1: INTRODUCTION TO OPERATIONS MANAGEMENT

1. Operations and Productivity
2. Operations Strategy in a Global Environment
3. Project Management
4. Forecasting

PART 2: DESIGNING OPERATIONS

1. Design of Goods and Services
2. Supplement 5: Sustainability in the Supply Chain
3. Managing Quality
4. Supplement 6: Statistical Process Control
5. Process Strategies
6. Supplement 7: Capacity and Constraint Management
7. Location Strategies
8. Layout Strategies
9. Human Resources, Job Design, and Work Measurement

PART 3: MANAGING OPERATIONS

1. Supply Chain Management
2. Supplement 11: Supply Chain Management Analytics
3. Inventory Management
4. Aggregate Planning and S&OP
5. Material Requirements Planning (MRP) and ERP
6. Short-Term Scheduling
7. Lean Operations
8. Maintenance and Reliability 

PART 4: BUSINESS ANALYTICS MODULES

1. Decision-Making Tools
2. Linear Programming
3. Transportation Models
4. Waiting-Line Models
5. Learning Curves
6. Simulation
7. Applying Analytics to Big Data in Operations Management