1) Delivery Policy
a) Physical textbooks
Ready Stock Item : The order will be process and be ship out to you in 3 to 10 working days for West Malaysia, East Malaysia need around 7 - 21 Working days.
Pre Order / Out of Stock Item : ( Sometime it will be late due to clearing Malaysia custom coz most of the books is from USA or Singapore warehouse) if this happen you will be inform through email or our customer service will contact through phone call.
b) E-Books or Online Leaning Access Code
The code will be sending to your email in 3-7 Working days normally .
It is very important that you include you email and your contact number correctly.
All Product have a expiry date of 12 month . The time will only start once the code is activated.
The instruction on how to download will be send to you with the code together.
**All access code and EBook code once order CAN'T be return.**
2) Return and Refund Policy
All Textbook can be return back with in 7 days on the days you receive the product if ONLY the product is Printing Error OR Damage during delivery. Other than the above reason given will not be entertained. Please contact us to confirm before sending back the book.
All return must be return back to the address below . The return cost is bear by our company. Our company will reserve the right to reject the return if the reason is non of the above reason. Money will only be refunded via bank transfer once the item is received by us.
ES Extension Trading
No.29, JALAN PERMAS 11/1C
BANDAR BARU PERMAS JAYA
81750, JOHOR BAHRU
Digital Product ( Ebook , Online Platform code and all form of digital product with code ):-
All Digital product once purchase cant be return.
www.1tobuy.com may disclose to third parties certain aggregate information contained in your registration applications, but www.1tobuy.com will not disclose to any individual your name, address, email address, or telephone number without your prior consent except to the extent necessary or appropriate to comply with applicable laws or in legal proceedings.