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Management Warren R. Plunkett and Gemmy S. Allen 11E 9789671599723

RM 67.00

Title : Management Warren R. Plunkett and Gemmy S. Allen

ISBN13 : 9789671599723

PUBLISHER : SJ Learning (2020)


PAGES :   680 Color PAGES

This eleventh edition of Management is an adaptation from Management: 11e Meeting and Exceeding Customer Expectations is a comprehensive survey of the functions of management as they are currently being applied in the United States and around the world. The content and features are structured to reinforce three continuing themes that are woven into the chapters’ narratives: (1) the never-ending effort by managers and organizations to meet or exceed customers’ needs, (2) the need organizations and their people have to be guided by effective leadership, and (3) the growing use of technology, including social media.

The authors have made every effort to keep this text objective, timely, and interesting to both the student and the instructor. All case problems, examples, and features portray actual companies and managers in action. Companies have been selected to provide balance between large and small organizations representing service, manufacturing, and retailing industries. Successes as well as failures are included to lend perspective and aid in understanding.

Table of Contents
Part 1: Management Concepts
Chapter 1: Management: An Overview
Chapter 2: Management Thought: Past and Present
Chapter 3: The Manager's Environment
Part 2: Planning
Chapter 4: Planning and Strategy
Chapter 5: Making Decisions
Chapter 6: Management Ethics and Social Responsibility
Chapter 7: International Management
Part 3: Organizing
Chapter 8: Organizing Principles
Chapter 9: Organizational Design, Culture, and Change
Part 4: Staffing
Chapter 10: Staffing the Workforce
Chapter 11: Communication: Interpersonal and Organizational
Part 5: Influencing
Chapter 12: Managing Individual Differences and Behavior
Chapter 13: Motivation
Chapter 14: Leadership
Chapter 15: Team Management
Part 6: Controlling
Chapter 16: Information Management Systems
Chapter 17: Control: Purpose, Process, and Techniques
Chapter 18: Quality Management
Operations Management